3-Hours of best effort support towards resolution of emergent event. 7 PM - 7 AM CST
We strongly recommend all pertinent details of incident are compiled prior to engaging emergency support.
3-Hours Emergency Support
After purchase of emergency support hours you will be presented with a direct dial number for the Emergency Support Hotline. A US based tier 3 network engineer will provide assistance in isolating and resolving your emergent issue for the extent of the amount of support time purchased. Troubleshooting will be executed over the phone, via Teams meeting with remote access, or through a preferred meeting platform provided by the customer.
We STRONGLY recommend all pertinent information and relevant parties are readily available prior to contacting the Emergency Hotline.